How to manage Samsung Pay if your phone or watch is lost

What should I do if my Samsung Galaxy device with Samsung Pay is lost or stolen?

Discover how to secure your Samsung Pay account and payment cards if your Galaxy phone or watch is lost, stolen, or missing. Learn about locking your device remotely using Find My Mobile and contacting your card issuer.

If your Samsung Galaxy device with Samsung Pay is lost or stolen, you can quickly secure your payment cards by locking your device remotely using Find My Mobile. This action will automatically disable Samsung Pay and notify your card issuer to suspend transactions until you recover your device.

1. How to lock your Samsung Pay account using Find My Mobile

Follow these steps to lock your device and protect your Samsung Pay account:

1. Visit the Find My Mobile website and log in with your Samsung account credentials.
2. Select your missing device from the list of registered devices.
3. Choose the "Lock" option to remotely lock your device.
4. Enter a message and contact number (optional) to display on the locked screen.
5. Confirm the lock request. Your device will be locked immediately, and Samsung Pay will be disabled.

- Once locked, Samsung Pay will request your card issuer to suspend all transactions linked to your device.

2. Additional things to check

- Ensure your Samsung account is active and linked to your device before it went missing.

- If you cannot access Find My Mobile, contact your card issuer immediately using the number on the back of your physical card.

- For smartwatches paired with non-Samsung smartphones, ensure the phone runs Android™ 6.0 or higher to use Samsung Pay.

3. Supported Samsung Galaxy devices

Samsung Pay is available on most Galaxy devices, including:

Galaxy S24, Galaxy S25, Galaxy S26, Galaxy Z Fold, Galaxy Z Flip, and Galaxy A series smartphones and watches.

4. Why the issue happens

- Lost or stolen devices can expose your payment information if not secured promptly.

- Software issues or account synchronization problems may prevent remote locking.

5. When updates may not appear

- If your device is offline or out of battery, remote locking may not work until it reconnects to a network.

Related Samsung support topics

• How to set up Samsung Pay on your Galaxy device

• How to use Find My Mobile to locate your lost Galaxy device

• How to contact your card issuer for Samsung Pay issues